MyMedica

Operator Information

Last updated: 2026-05-25

Operator Information

Last updated: May 25, 2026

This page contains information about the operator of the MyMedica Service, the key infrastructure and payment partners, and the supervisory data-protection authorities. It should be read together with the Terms of Use, the Privacy Policy, and the Refund Policy.

1. Operator

“MyMedica” is the name of the Service and the trade brand under which it is offered. The Service is provided to patients for the purpose of organizing their own medical history and preparing a one-pager for a visit to their doctor.

The operator of the Service is a sole proprietor (Ukrainian: фізична особа-підприємець, ФОП), registered in Ukraine under the Law of Ukraine “On State Registration of Legal Entities, Sole Proprietors and Civic Formations”.

3. Contact

The operator responds to authenticated requests from regulators, payment partners, and law-enforcement authorities within 5 business days of receipt. Full legal-form details (full name, registration number, business address) are not published on this page but are made available upon an authenticated written request from the relevant authority or counterparty with a legitimate interest.

This restriction is in place to reduce the risk of phishing, identity fraud, and unsolicited contact. It does not restrict any user’s right to contact the operator on any matter — the email above is sufficient for that.

4. Payment Processing

Paid Subscriptions are processed through Freemius Inc. — a Delaware corporation (USA) located at 4023 Kennett Pike, Wilmington, DE 19807, acting as the Merchant of Record. Freemius is responsible for:

Freemius Terms & Conditions of Sale: https://freemius.com/terms/. Freemius Privacy Policy: https://freemius.com/privacy/. The refund policy is governed by MyMedica’s Refund Policy; disbursement is performed by Freemius.

5. Hosting and Infrastructure

No third-party advertising, analytics, or tracking provider has access to users’ medical data. This is a design requirement recorded in the internal VISION-v2 document.

6. Supervisory Data Protection Authorities

If you have a complaint about the processing of your personal data, you have the right to contact:

Before contacting a regulator, you can also reach out to the operator at support@mymedica.me — we will try to resolve the matter directly.

7. Disclaimers and Limitations

The MyMedica Service is provided “as is”, is not a medical device, and is not intended for diagnosis, treatment, or clinical decision support. Details are in the Terms of Use, including liability limitations and rules on health-related use.

For legal notices (regulator demands, intellectual-property infringement notices, Service-abuse notices, law-enforcement requests):

If the request is sent on behalf of a legal entity or an authority, please include a document confirming the authority of the person signing the request.